Privacy Policy

Premier Mobile Therapy (“Premier Mobile Therapy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, schedule services, or otherwise interact with us.

By using our website or services, you agree to this Privacy Policy.

Information We Collect

We may collect the following categories of information:

  • Contact Information: name, phone number, email address (if provided), mailing address.
  • Appointment & Service Information: appointment details, service requests, scheduling notes, and communications related to care coordination.
  • Payment & Billing Information: billing details needed to process payments (we do not store full payment card information if processed by a third-party payment processor).
  • Website and Device Information: IP address, browser type, device identifiers, pages viewed, approximate location, and similar analytics data collected through cookies or similar technologies.
  • Communications: messages you send us by phone, text, email, website forms, or other channels.

You may choose not to provide certain information, but doing so may limit our ability to schedule or provide services.

How Information Is Used

We use the information we collect to:

  • Provide and coordinate services, including scheduling and responding to requests.
  • Send administrative communications related to care coordination, including appointment reminders and billing-related messages.
  • Process payments and manage billing and records.
  • Operate, maintain, and improve our website and services.
  • Protect against fraud, misuse, and security incidents.
  • Comply with applicable laws and respond to lawful requests.

Text Messaging & Mobile Data Compliance

We may send text messages for care coordination purposes only, including appointment reminders and administrative and billing messages.

Opt-In

You may opt in to receive text messages by checking a consent checkbox on our website form.
Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

You can opt out at any time by replying:
“Reply STOP to opt out. Reply HELP for help.”

Message Frequency

“Message frequency may vary.”

Required Compliance Statement

“All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.”

Information Sharing

We do not sell or rent your personal information.

We may share information only as follows:

  • Service Providers: We may share information with vendors that help us operate our business (such as scheduling, website hosting, analytics, communications tools, or payment processing). These providers are permitted to use information only to perform services for us and are expected to protect it under confidentiality obligations.
  • Legal and Safety Requirements: We may disclose information if required by law, subpoena, court order, or other valid legal process, or when we believe disclosure is necessary to protect rights, safety, or prevent fraud.
  • Business Transfers: If we are involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.

Mobile information will not be shared for marketing purposes.

Your Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to the personal information we maintain about you.
  • Request corrections to inaccurate information.
  • Request deletion of certain information, subject to legal and operational requirements.
  • Ask questions about our privacy practices.

To make a request, contact us using the information in the “Contact Information” section.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. However, no system can be guaranteed to be 100% secure. You use our website and communications channels at your own risk.

Terms & Conditions of Use

These Terms & Conditions (“Terms”) govern your use of the Premier Mobile Therapy website and related services. By accessing or using our website, you agree to these Terms.

If you do not agree, do not use our website.

Use Restrictions

You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to gain unauthorized access to the website, systems, or networks.
  • Interfere with the website’s operation or security.
  • Upload or transmit malicious code, viruses, or harmful data.
  • Use the website to harass, threaten, or violate the rights of others.

We may restrict or terminate access if we believe you have violated these Terms.

Intellectual Property

All content on this website, including text, graphics, logos, design elements, and other materials, is owned by Premier Mobile Therapy or its licensors and is protected by applicable intellectual property laws.

You may view and print pages for personal, non-commercial use only. You may not copy, reproduce, modify, distribute, or create derivative works without our prior written permission.

Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of those third parties. Your use of third-party sites is at your own risk, and you should review their policies.

Termination

We may suspend or terminate your access to the website at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Sections intended to survive termination will remain in effect.

Governing Law

These Terms and this Privacy Policy are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law rules.

Changes to Terms

We may update this Privacy Policy and/or these Terms from time to time. Updates will be posted on this page with a revised effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

Contact Information

If you have questions about this Privacy Policy or these Terms, contact:

Premier Mobile Therapy
Phone: +1 (502) 496-6214
Address: 12218 Aiken Rd Suite 303, Louisville, KY 40223, United States

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